Privacy Policy
Last Updated: 09/08/2024
OrderX Games ("we," "our," "us") is committed to protecting your privacy and ensuring that your personal data is handled in a secure and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ("Site"), create a user account, purchase merchandise or digital goods, or participate in our games. This policy also outlines our compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
1.1 Personal Data
We may collect personal data that you provide to us directly, including:
- Identity Information: Name, username, and other identifiers.
- Contact Information: Email address.
- Delivery Information: Mailing address.
- Transaction Information: Details of your purchases of merchandise or digital goods, including payment information.
- Account Information: Data related to your user account and preferences.
- Technical Data: IP address, browser type, device information, and other technical details about your visit to our Site.
- Usage Data: Information about how you interact with our Site, products, and services.
1.2 Non-Personal Data
We may also collect non-personal data that cannot be used to identify you directly, such as aggregated usage data, browser settings, and anonymized statistics.
2. How We Collect Your Data
2.1 Direct Interactions
We collect personal data directly from you when you:
- Create a user account on our Site.
- Purchase merchandise or digital goods.
- Participate in our games or engage with our services.
- Contact us for support or other inquiries.
2.2 Automated Technologies
We collect data automatically as you interact with our Site through:
- Cookies and Similar Technologies: To track your preferences, analyze usage, and improve our services.
- Server Logs: To collect technical data about your visit and troubleshoot issues.
2.3 Third Parties
We may receive personal data from third-party sources, such as:
- Payment Processors: For transaction-related information.
- Marketing Partners: For data related to marketing and advertising.
- Service Providers: Who help us manage and analyze our services.
3. How We Use Your Data
We use your personal data for the following purposes:
- To Provide and Manage Our Services: Including creating and maintaining user accounts, processing transactions, delivering merchandise and digital goods, and providing customer support.
- To Improve Our Offerings: Analyzing usage data to enhance our products, services, and user experience.
- To Communicate With You: Sending notifications, updates, and marketing communications if you have opted in to receive them.
- To Comply With Legal Obligations: Meeting our legal and regulatory requirements.
- To Protect Our Rights: Safeguarding our rights and those of our users, including preventing fraud and ensuring compliance with our policies.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have given consent for specific purposes, such as receiving marketing communications.
- Contractual Necessity: Processing is necessary to fulfil our contractual obligations with you, such as processing purchases and managing your account.
- Legal Obligation: Processing is required to comply with legal or regulatory obligations.
- Legitimate Interests: Processing is based on our legitimate interests, such as improving our services or protecting our business interests, provided these interests do not override your rights and freedoms.
5. Data Sharing and Disclosure
We may share your personal data with:
- Service Providers: Third parties who perform services on our behalf, such as payment processors, hosting providers, and customer support services. These parties are contractually obligated to protect your data.
- Affiliates: Entities that are part of our corporate group for business and operational purposes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
- Legal Authorities: To comply with legal requirements, respond to legal processes, or protect our rights and interests.
6. International Data Transfers
As an international company, your personal data may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than those in your country. We ensure that any such transfers comply with GDPR and other applicable data protection laws by implementing appropriate safeguards, such as standard contractual clauses.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. These measures include encryption, secure servers, two-factor authentication and access controls. Despite our efforts to secure your data, no system can be completely secure, and we cannot guarantee the absolute security of your data.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting purposes. When your data is no longer needed, we securely delete or anonymize it in accordance with applicable laws.
9. Your Data Protection Rights
Under GDPR, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request restriction of processing your data under certain circumstances.
- Right to Data Portability: Request transfer of your data to another organization or directly to you in a structured, commonly used format.
- Right to Object: Object to the processing of your data based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Withdraw consent at any time if processing is based on consent.
To exercise any of these rights, please contact us at contact@orderxgames.com.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site, analyze usage, and serve personalized content and ads.
11. Children's Privacy
Our Site and services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that data.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the "Last Updated" date at the top. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@orderxgames.com.